Social Media Specialist


About Medtronic:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Position Details

Social Media Specialist
Twin Cities Metro
Fridley, MN

Careers that Change Lives

The Social Media team at Medtronic is hiring a social media specialist who is passionate about the social media space and well-versed in social community management and customer care.As a member of the global team, you will have the opportunity to work with partners around the world. If you have a willingness to help others, are detail-oriented and have a positive attitude to help us work together and fulfill the Medtronic Mission - you should apply!

You can grow your career with us; we hope you’ll consider joining our team!

A Day in the Life:

Social Media:

  • Manage day-to-day interaction across a variety of social media platforms
  • Respond to user outreach in a social context
  • Triage users’ inquires and outreach
  • Maintain, manage and optimize social media workflows
  • Support content publishing to social media channels
  • Support general operations of social media management tool & practice area
  • Coordinate and collaborate with marketing, public relations and communications teams to ensure brand consistency
  • Stay up-to-date with social media platform changes
  • Support the development of social media strategies to promote the organization's products and services through social media channels
  • Develop and manage social media channels and social media campaigns to build stakeholder engagement
  • Establish and maintain enterprise social media standards, policies and governance

Monitoring & Analysis:

  • Identify and escalate trends, topics, sentiment, and emerging issues 
  • Work closely with business & regional partners

Communication & Coordination:

  • Identify, recommend and implement process improvements 
  • General data entry related tasks 
  • Assist with social media tool management, support, and onboarding 
  • Manage multiple responsibilities/projects/tasks simultaneously

Must Haves:

  • Bachelor’s Degree and 2+ years of experience in a social media, digital marketing or communications role OR advanced degree

Nice to Have:

  • Proven work experience as a social media community manager
  • Hands on experience with social media management for brands
  • Experience using social media management tools
  • Attention to detail and ability to multitask
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work
  • Excellent communication skills: verbal, written, listening
  • Social media work experience in a regulated industry
  • Experience in call centers or customer care unit

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