Specialist - Enterprise Communications

United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?


Position Details

Specialist - Enterprise Communications
Chicago Illinois
Chicago, IL

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.

Key Responsibilities:

The Specialist - Enterprise Communications is a foundational member of the Consumer PR team, managing and responding to inbound media inquiries, overseeing monitoring/measurement of media coverage, building and maintaining media lists and helping draft briefing documents, key messages and other communications materials for executive leadership. This role will also help provide PR support for many of United’s consumer-facing functions including customer experience, digital technology, network planning and onboard product. This role will proactively pitch news to reporters and will seek and seize opportunities to help secure earned media coverage of United in lifestyle outlets that don’t typically cover the news of an airline.

  • Manage all inbound media inquiries to the Consumer PR team, working with the team and United’s subject matter experts on an appropriate response 
  • Oversee media monitoring/measurement; effectively use our monitoring software to create recap reports for company announcements; report out on KPIs and alert team members to news coverage 
  • Build and maintain media lists Help draft briefing documents and staff media interviews/events 
  • Draft/send media pitches and follow up with reporters United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply.

While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree Communications, Public Relations or similar discipline 
  • 2 years in a Public Relations or Communications role 
  • Strong writing/editing skills 
  • Ability to identify news trends and understand what makes a compelling story for reporters 
  • Experience with enterprise level media monitoring platforms 
  • Experience drafting media pitches/press releases and successfully placing earned media stories 
  • Comfort working in a highly matrixed, fast-paced corporate environment 
  • Ability to juggle multiple projects at once and effectively prioritize 
  • Ability to take initiative and own their area of work 
  • Must be legally authorized to work in the United States for any employer without sponsorship 
  • Successful completion of interview required to meet job qualification 
  • Reliable, punctual attendance is an essential function of the position

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