Sr. Account Supervisor, Consumer PR

Zeno Group


Zeno Group is a global, integrated communications agency, born from PR. We bring together the best talent to help clients across industries and sectors navigate complex business and brand challenges brought on by an increasingly digital, always-on world. We are committed to producing work that delivers true business value for clients. We excel at helping clients recalibrate their brands, reframe their positions and – most importantly – connect and engage with people.

Two-time winner of PRWeek’s Best Place to Work, Zeno was named 2017 Mid-Size Agency of the Year and 2016 Creative Agency of the Year by the Holmes Report. Zeno also received high commendation in 2017 as International Agency of the Year. The agency was recognized at the Cannes International Festival of Creativity in 2016, winning a Gold Cannes Lion and a Bronze PR Cannes Lion. Zeno is also the unprecedented three-time winner of PRWeek's US Mid-Size Agency of the Year award. Zeno is a DJE Holdings Company.

Position Details

Sr. Account Supervisor, Consumer PR
Chicago Illinois
Chicago, IL


We are seeking a fearlessly creative Sr. Account Supervisor to join our expanding consumer team. This role is responsible for managing account teams and client deliverables on several pieces of business, mentoring and developing junior staff, and playing an active role in agency-wide initiatives. Our ideal candidate has the ability to straddle between consumer and corporate environments, delivering creative media strategies while understanding the restrictions of working in a regulated industry.

Specifically, the person in this role will:

  • Collaborate with teams, provide sound counsel and recommendations to our clients, and drive results inclusive of traditional and emerging public relations tactics 
  • Serve as daily client contact on multiple accounts simultaneously 
  • Demonstrate writing excellence when crafting internal and client correspondence 
  • Oversee financial and operational performance of multiple accounts simultaneously, ensuring quality work, and deadline and budget adherence 
  • Lead financial management of your accounts 
  • Set and lead media relations course, including outreach plan creation, executive thought-leadership planning, materials drafting, event management, effective pitching and training of spokespersons on speeches and presentations and growth of contact network 
  • Supervise staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable, and conducting their semi-annual reviews 
  • Initiate the new business process and play an active role in cross-practice and cross-office pitches 
  • Track deliverables against multiple media plans and organize the internal Zeno pitch team


  • Our ideal candidate will be proactive, creative, resourceful, influential, and intellectually curious 
  • You must be on a never-ending quest to stay abreast of evolving trends and emerging platforms in an effort to generate unique and creative ways to leverage new trends to drive clients’ business objectives 
  • AT least 6 years of experience in public relations and/or related fields including research, advertising, management consulting, media, or publishing 
  • Experience working on consumer, corporate and tech businesses/accounts 
  • Experience managing multiple client contact points 
  • Passion for learning new businesses and taking on challenges 
  • A collaborative spirit with a results-driven attitude 
  • Experience working in an agency setting and experience with consumer clients a plus 
  • Demonstrated ability to multitask, delegate, and manage assignments while accurately evaluating the work of others 
  • Familiarity with best-practice communications tactics and PR tools 
  • Ability to make effective recommendations to executive-level clients and to lead the execution of all client-related projects 
  • A record of responsible client-related finance management, including managing within client budgets 
  • Ability to manage and inspire a team and to make sound judgments on a daily basis 
  • Demonstrated the ability to think strategically, creatively and holistically about client programs, fearless in presenting a point of view in brainstorms 
  • Proven success in building relationships with members of the media, and driving results for clients


Zeno Group offers a creative and differentiating benefits package including a variety of medical and dental choices, vacation, and sick time. We also offer a 401(k) plan, pretax flexible spending accounts, tuition assistance, a prescription drug benefit plan, a vision plan, long-term and short-term disability, life insurance and programs that support flexibility and promote work/life balance. In addition, our uniqueZenoFitwellness program offers financial support to pursue the wellness activity of your choice.

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