Sr. Manager - Media Operations & Reporting

The Kraft Heinz Company

About Us:

The Kraft Heinz Company is one of the largest food and beverage companies in the world- with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality- great-tasting- and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh- our brands are truly global- with products produced and marketed in over 40 countries. These beloved products include condiments and sauces- cheese and dairy- meals- meats- refreshment beverages- coffee- infant and nutrition products- and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands- including Kraft- Oscar Mayer- Heinz- Philadelphia- Lunchables- Velveeta- Planters- Maxwell House- Capri Sun- Ore-Ida- Kool-Aid- Jell-O- Primal Kitchen- and Classico- among others.

No matter the brand- we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39-000+ food lovers- creative thinkers- and high performers worldwide. Together- we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible- sustainable practices that extend to every facet of our business- our consumers- and our communities. Every day- we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future- build a legacy- and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Position Details

Sr. Manager - Media Operations & Reporting
Chicago Illinois
Chicago, IL

Position Summary:

The Senior Manager of Media Operations & Reporting will be accountable to the Media Global Center of Excellence (Amsterdam) and responsible for developing and optimizing the operational processes and ways of working to support the Media House and external agency partnerships. The ideal candidate will have a strong understanding of agency operations and management- with a proven track record of building efficient and effective media operations.

Job Responsibilities:

  • Develop with support from GCOE- and implement- streamlined operational processes and ways of working to support the media planning and buying organization internally and externally. 
  • Collaborate with cross-functional teams including finance- legal- product and north American media leadership to optimize- improve existing processes or recommend new processes to address gaps or identified areas for improvement in collaboration with COE. 
  • Ensure efficient and effective media operations by identifying areas of improvement across internal and external ways of working and creating robust processes to support. 
  • Manage and maintain documentation and best practices for media planning and buying tools and technologies- including media buying platforms and data management tools including tracking media planning approvals. 
  • Identify and make recommendations with GCOE on tools and solutions to ensure efficient and effective workflow. 
  • Monitor media budgets and expenditures- identifying and addressing any discrepancies or issues and managing monthly reporting readout to leadership. 
  • Lead NAZ input into global products and projects – providing actionable insights- recommendations and POV from USA and CA media and marketing needs to support the creation of better global solutions as well as USA and CA specific. 
  • Development of portfolio level leadership and best practices as needed. 
  • Stay up to date with industry trends and emerging technologies to continuously improve media operations and focus areas such as brand safety- data governance and quality and emerging workflow technology.
  • Background in media- marketing- communications- or related field. 
  • Prior proven experience in media operations- with a focus on agency operations and management. 
  • Strong leadership skills with the ability to manage and inspire a team. Agency experience preferred. 
  • In-depth knowledge of media buying platforms and data management tools. 
  • Experience with operational process improvement- with a focus on streamlining media buying processes. 
  • Familiarity with media vendor relationships and negotiations & working with procurement teams. 
  • Excellent communication skills- both written and verbal. 
  • Ability to think strategically and develop comprehensive media operations plans. 
  • Demonstrated ability to work effectively in a fast-paced- dynamic environment. 
  • Familiarity with marketing automation and CRM systems is a plus.

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