Staff Hospitality Specialist

Milwaukee Based Communications Firm

Milwaukee Based Marketing Firm

Position Details

Staff Hospitality Specialist
Southeast Wisconsin
Milwaukee, WI

The Hospitality Specialist serves as an ambassador and driver of the company’s workplace culture by supporting the company's team members in their roles at work, at home and everywhere in between to help drive employee engagement, satisfaction and productivity. We also aim to strengthen client relationships by expressing our gratitude in unique ways that make them feel special or provide an appropriate response to a life event.

The primary responsibilities for the Hospitality Specialist will be: 

Employee Engagement: Meeting with each employee on at least a twice annual basis to determine opportunities for support, which could include assistance in coordinating or outsourcing:

  • Scheduling / calendar management;
  • Errands and personal services;
  • Home maintenance management; Car maintenance management;
  • Cleaning services;
  • Meal prep services;
  • Travel planning;
  • Other, as needed.

Developing a brief employee-specific support plan noting how best you can support the individual in their work / home life.

Meeting with the CEOs to review plans and associated budget for each employee’s support plan.

Working to implement employee’s support plan, and responding to as-needed requests with monthly report-outs shared with CEOs.

Responding to suggestions from staff for the support of other team members.

Employee Recognition: Manage company celebrations, including:

  • Birthdays
  • Workplace Anniversaries 
  • Baby / Wedding showers

Client Support: Assist staff in client-related needs, upon request, which might include:

  • Procuring and delivering gifts, flowers, cards, etc.
  • Ability to provide professional communication in all environments;
  • Strong organizational, communication and verbal skills;
  • Proven skill in developing relations with guests, vendors and internal departments;
  • Excellent office and computer skills;
  • Time management and resource management;
  • Ability to project a professional and knowledgeable demeanor.

Our company prides itself on offering a strong culture and competitive comp and benefits, including paid time off, holiday pay, flexible work hours, paid parental leave, health care and retirement benefits and company profit share.

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