Supervisor, Commerce


Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.

Position Details

Supervisor, Commerce
Chicago Illinois
Chicago, IL

The Supervisor, Strategy will work as a member a cross-functional team with ownership of commerce direct digital investment and activation. They are responsible for building and maintaining an effective and productive relationship with the client. The Supervisor will support our dedicated commerce team in the creation, optimization, and execution of client’s commerce initiatives.

This position is both strategic and tactical in scope and requires the ability to apply detailed commerce knowledge to actionable insights and recommendations. They will assist the Director and Vice President in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives. The Supervisor will work in partnership with our Commerce Investment team on media plan development to ensure plans follow holistic commerce strategies and align back to objectives.

Role Objectives:

  • Assumes accountability and ownership of marketplace commerce direct digital investment program successes and failures (Amazon, Walmart, Target, Criteo, Instacart, Sephora, Ulta, etc.) 
  • Owns the strategy and planning process as well as activation of e-retail direct digital investment programs 
  • Monitors performance in order to leverage learnings for future strategic recommendations 
  • Interfaces with other team members to share ideas, communicate service offerings, and to identify and deliver new solutions for clients 
  • Keeps management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business 
  • Directs the workflow of all client programs, including initiation of projects across departments 
  • Reviews client deliverables for quality and ensures that recommendations and work product are sound and viable 
  • Creates digital account strategies and plans for each client 
  • Provides excellent communication via phone, emails and direct contact 
  • Effectively creates and delivers client presentations and provides thought leadership to clients 
  • Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs 
  • Responsible for client billing and coordinating AR and AP with finance 
  • Meets specified deadlines 
  • Embraces and encourages a culture based on teamwork, collaboration, and intellectual curiosity 
  • Adopts stated account management standards and program management best practices 
  • Assists in training, mentoring, and developing team members 
  • Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group
  • Bachelor’s degree or higher in marketing, advertising, business or equivalent 3+ years of media management experience with an emphasis on direct digital investment 
  • 1-2+ years of experience managing direct digital investment campaigns with strong understanding of the retail media landscape preferred 
  • Strong cross-media planning background; digital planning capability, including retail or Amazon, is highly desired 
  • Experience with Adform, Epsilon, and others required 
  • Experience with Media Ocean is a plus 
  • Deep knowledge of key retailers, their ecosystems, and go-to-market strategies 
  • Experience in Consumer Package Goods industry (CPG) preferred 
  • Past experience working on a pitch team is a plus, however prior experience working in a business development function is not required 
  • Expert use of industry tools, and ability to learn and utilize Publicis Groupe proprietary tools 
  • High cultural awareness and sensitivity 
  • Comfortable navigating up, across, and diagonally; capable of voicing a strong POV with senior audiences 
  • Excellent project-management skills; able to manage multiple projects & people 
  • Skilled writer capable of drafting pitch-ready communication 
  • High versatility and agility to work on projects across industries, markets, and agencies 
  • Entrepreneurial spirit and high self-motivation

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