Team Lead, Communications

Position Purpose:

As part of Sleep Number’s corporate communications team, the Team Lead will lead customer-facing internal communications strategies with direction from the Communications Sr. Director, including:

• Building and executing comprehensive and innovative communication plans for all customer-facing teams that create engagement and alignment to company priorities and initiatives 
• Leading the development of content across a variety of mediums primarily focused on internal channels. 
• Consistently communicating simple, authentic and transparent communications ensuring the right information is shared with the right audience at the right time.

Primary Responsibilities:

• Sales and Services communications strategy: Lead the creation and execution of communication strategy for customer-facing teams (Sales, Field Services and Customer Relationship Center), including the development of programs and messaging, coordinating for specific team needs – with an enterprise mindset – translating complex ideas into concise messages, education and engage team members, inspire action, and thus deliver results. 
• Communication planning: Lead, develop and execute communication plans and programs for major company initiatives that tell a cohesive story, creates a sense of belonging and delivers the right message at the right time to the right audience. 
• Communications counsel: Build relationships and collaborate with key internal and external partners, subject matter experts and leadership to counsel and ensure the right audiences receive the right information at the right time. Support Chief Sales and services Officer and Sales and Services leaders on internal communications. 
• Content management: Manage the editorial calendar and distribution logistics for communications, and work with partners to identify opportunities to cross-leverage content internally. 
• Data and insights: Use new information, data and metrics to quickly to enhance program design and delivery. 
• Crisis communication: Support internal crisis communications and issues management efforts impacting customer-facing teams, including plan execution and immediate support at the onset of an incident and throughout recovery efforts. 
• People leader: Lead others to effectively perform on the Communications team, including role modeling behavior, setting high and attainable standards for excellence, inspiring action, recognizing accomplishments and coaching for career development.

Position Requirements:

• At least 5 years of communications, marketing, Public Relations and/or social media related background required 4-year bachelor’s degree in communications, public relations, journalism, integrated marketing, social media, or liberal arts degree. 
• Strong written and verbal communication skills leading to clear and compelling messages and materials that drive engagement, manage change and create a sense of belonging. 
• Able to interact with leadership and influence decisions with tact and confidence. 
• Thrives in a fast-paced, ever-changing, results-oriented environment where priorities are constantly shifting. 
• Strong customer-service orientation and interpersonal skills. 
• Fosters teamwork and collaboration to contribute to a positive workplace. 
• Able to handle highly sensitive information and situations effectively. 
• Able to organize and prioritize work, meet deadlines, solve problems, be flexible, and work independently. 
• Able to identify and follow a set timeline for approvals and distribution of content. 
• Digital communications experience, including managing intranet content. 
• Able to interact with all levels of the organization and influence decisions with tact and confidence. 
• Thrives in a fast-paced, ever-changing, results-oriented environment where priorities are constantly shifting. 
• Strong customer-service orientation and interpersonal skills. 
• Fosters teamwork and collaboration to contribute to a positive workplace. 
• Able to handle highly sensitive information and situations effectively. 
• Able to organize and prioritize work, meet deadlines, solve problems, be flexible, and work independently. 
• Able to identify and follow a set timeline for approvals and distribution of content. 
• Digital communications, including experience evolving an intranet and using social advocacy platforms a plus.