About the Gig: The Technical Support Lead is responsible for managing and growing our team of technical experts and support resources. The Technical Support Lead acts as the first line of communication between our project managers and the specialist resources they need to deliver on our Pardot and Salesforce projects.
Our ideal candidate is a people and process wizard who is adept at managing relationships across the team and various departments. A successful Technical Support Lead will own the workflow that ensures incoming tickets are reviewed promptly, responded to, and assigned efficiently to the appropriate resources. The Technical Support Lead will also get hands on and act as an extra resource to fulfill project needs and tickets as skillet and time allow.