Technical Writer

FNA Group

FNA Group is a world class manufacturer of pressure washers and other outdoor power equipment.

Position Details

Technical Writer
Southeast Wisconsin
Pleasant Prairie, WI

We are currently seeking a professional Technical Writer to create informative, educational, training, and other technical materials as part of our expanding Technical Services team. This key role will work cross-functionally with our Technical Service, Engineering, Product, Research & Development, and Marketing teams to create technical content that explains complex and comparative information in a clear and concise manner.

Essential Duties:

  • Research and document technical materials for educating and training in-house personnel as well as external customers and end consumers. 
  • Create user-friendly owner's manuals and customer instructions to help consumers understand the set-up, use and care of our products. 
  • Create technical service manuals and other communications to help service technicians diagnose and repair our products. 
  • Manage updates and revisions to technical materials including owner's manuals, technical manuals, written scripts for videos and other forms of media. 
  • Create the content for product manuals, quick setup guides and technical service documents in collaboration with legal compliance, engineering, quality and service teams.
  • Associates degree in Creative Writing, Technical Writing, Communications or related field; or minimum of two years of equivalent work-related experience of proven technical writing in creative styles for multiple audiences. 
  • Strong mechanical knowledge and experience is needed, with an understanding of factory assembly line procedures preferred. 
  • Excellent written and verbal communication skills with strong attention to detail is critical. 
  • Microsoft Office 365 is expected; including MS Word, Excel and PowerPoint. 
  • Ability to work independently while effectively collaborating with different departments. 
  • Proficient knowledge in small engine and/or outdoor power equipment is a significant plus. 
  • Additional proficiency with InDesign CC, Photoshop CC, or Illustrator CC a significant plus. 
  • Graphic design and photography experience is a plus.

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