Technical Writer

Why work at MGIC?

Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC

How will you make an impact?

• Responsible for writing, reviewing, and implementing process policies & procedures. Works within own department and other areas internally to ensure consistency and accuracy of implementation and understanding. 
• Responsible for managing and maintaining process and procedural documentation, following the direction of the Technical Writing Manager. 
• Responsible for developing new policies, procedures, and work instructions utilizing standardized templates in a manner consistent within the Technical Writing team’s Policies & Procedures framework. 
• Responsible for the maintenance of versioning for documents upon review or necessary changes for historical and retention purposes. 
• Assists in developing documentation to ensure alignment with current requirements, laws and mortgage best practices. 
• Analyzes effectiveness of documentation and recommends improvement opportunities to staff teams and management. 
• Coordinates with the training group to ensure training materials are updated with the most recent information, policies, and procedures. 
• Researches, analyzes data, identifies and makes recommendations for continuous improvement of related activities and/or department policies and practices. 
• Communicates effectively with all levels in the organization to ensure completion of all required approvals. 
• Responsible for publishing policy and procedure documentation in a Content Management System (CMS), and for managing the policy and procedure documentation in the system.

Do you have what it takes?

Education: Completion of an Associate’s Degree. Additional experience (2 years) beyond the minimum (below) may be substituted for education beyond high school.

Experience: More than 3 years recent and related experience performing complex work in area of specialization. Writing of corporate policies and procedures is preferred. Residential mortgage experience is a plus.

Required Knowledge and Skills:

• Demonstrated excellent written communication skills 
• Knowledge of grammatical structure and content 
• Highly proficient in time management, planning and prioritization 
• Demonstrated experience with process flow and process mapping 
• Ability to work independently with minimal supervision 
• Project Management background 
• Proficiency with Microsoft Word 
• Work in Visio and Microsoft Project a plus 
• Experience with structured authoring tools a plus

Enjoy these benefits from day one:

• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, pension plan, profit sharing, HSA, wellness rewards program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress