Technical Writer


About Us:

We are a private mortgage insurer with $220.7 billion primary insurance in force covering approximately one million mortgages (as of November 2019). MGIC provides a critical component of our country’s residential mortgage finance system, protecting mortgage investors from credit losses. Mortgage insurance from MGIC also benefits consumers by making affordable low-down-payment mortgages a reality. Bottom line…We put people into homes sooner! #WeAreMGIC

Our headquarters are located in downtown Milwaukee, a place that offers something for everyone with its big-city attractions and small-town atmosphere. MGIC is an nine-time recipient of the Milwaukee Journal Sentinel Top Work Places award. This is an award based on the opinion of our company's greatest asset, our talented and dedicated workforce! We are committed to being an active and positive member of the local Milwaukee community. Along with our co-workers, we support many local initiatives including:

  • United Way 
  • United Performing Arts Fund 
  • Habitat for Humanity 
  • Junior Achievement 
  • Public Television Channel 10/36 Auction

We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment background and substance abuse testing.

Position Details

Technical Writer
Southeast Wisconsin
Milwaukee, WI

Why work at MGIC?

Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC

How will you make an impact?

  • Responsible for writing, reviewing, and implementing process policies & procedures. Works within own department and other areas internally to ensure consistency and accuracy of implementation and understanding. 
  • Responsible for managing and maintaining process and procedural documentation, following the direction of the Technical Writing Manager. 
  • Responsible for developing new policies, procedures, and work instructions utilizing standardized templates in a manner consistent within the Technical Writing team’s Policies & Procedures framework. 
  • Responsible for the maintenance of versioning for documents upon review or necessary changes for historical and retention purposes. 
  • Assists in developing documentation to ensure alignment with current requirements, laws and mortgage best practices. 
  • Analyzes effectiveness of documentation and recommends improvement opportunities to staff teams and management. 
  • Coordinates with the training group to ensure training materials are updated with the most recent information, policies, and procedures. 
  • Researches, analyzes data, identifies and makes recommendations for continuous improvement of related activities and/or department policies and practices. 
  • Communicates effectively with all levels in the organization to ensure completion of all required approvals. 
  • Responsible for publishing policy and procedure documentation in a Content Management System (CMS), and for managing the policy and procedure documentation in the system.

Do you have what it takes?

Education: Completion of an Associate’s Degree. Additional experience (2 years) beyond the minimum (below) may be substituted for education beyond high school.

Experience: More than 3 years recent and related experience performing complex work in area of specialization. Writing of corporate policies and procedures is preferred. Residential mortgage experience is a plus.

Required Knowledge and Skills:

  • Demonstrated excellent written communication skills 
  • Knowledge of grammatical structure and content 
  • Highly proficient in time management, planning and prioritization 
  • Demonstrated experience with process flow and process mapping 
  • Ability to work independently with minimal supervision 
  • Project Management background 
  • Proficiency with Microsoft Word 
  • Work in Visio and Microsoft Project a plus 
  • Experience with structured authoring tools a plus

Enjoy these benefits from day one:

  • Competitive Salary & pay-for-performance bonus
  • Financial Benefits (401k with company match, pension plan, profit sharing, HSA, wellness rewards program)
  • On-site Fitness Center and classes (corporate office)
  • Paid-time off and paid company holidays
  • Business casual dress

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