Johnson Health Tech is among the world’s largest and fastest-growing fitness equipment manufacturers and is home to some of the most respected brands in the fitness industry, including Matrix, Vision and Horizon. The company manufactures a wide assortment of fitness equipment for both commercial and residential use, including treadmills, elliptical trainers, exercise bikes, and strength training equipment.
Under the direction of the Senior Director - Technology and Business Development, the Technology Solutions Analyst will troubleshoot issues across multiple software programs used by gym goers around the world daily. You will be responsible for assisting in the resolution of complex and critical issues that tier 1 support can't solve. This will involve troubleshooting the issue, working with product management and development teams, and providing updates to stakeholders and customers throughout the process. You will serve as the primary bridge between customers, product managers, developers, and various other key stakeholders around the world when issues arise.