User Experience Designer

Marshfield Clinic Health System

Marshfield Clinic Health System is the largest private group medical practice in Wisconsin and one of the largest in the United States.

https://marshfieldclinic.org/


Position Details

User Experience Designer
Job
Full-time
5/12/2022
Northwest Wisconsin
Marshfield or Remote, WI

Marshfield Clinic Health System is the largest private group medical practice in Wisconsin and one of the largest in the United States.

** Remote Work Opportunity - would need to be willing to travel (up to 10%) to and within WI to conduct interviews with patients and staff (post pandemic) **

Marshfield Clinic Health System (MCHS) User Experience Designer utilizes user-centered methods to research, design, test, and guide implementation of service touchpoints across channels including mobile, web, text, voice, chat, in-person, and print.

  • Ensure that customers and employees are able to accomplish their goals and get value throughout their interactions with service touchpoints, enabling MCHS to achieve our brand promise of “Simplifying the path to quality health care delivered where, when and how you want it.” 
  • MCHS User Experience (UX) Designers account for human, business, and technological factors in order to design high-performing touchpoints. 
  • UX Designers work collaboratively with and serve professionals across the enterprise (Clinics, Hospitals, Security Health Plan and other MCHS businesses) to holistically improve the clinical and service experience for MCHS patients and employees.

Requirements:

  • Bachelor's degree in visual, user experience, interaction, graphic, communication, industrial design, or other related field
  • Five years of experience with user experience design, with a focus on digital services
  • One year of qualitative design research experience 
  • Expert-level understanding of visual, communication, interaction, and user experience design practices

Preferred:

  • Expert-level understanding service design, human-centered design, customer-centered design, and/or strategic design practices
  • Experience across varying industries and work environments including consultancy or agency, in-house, and startups; experience in related disciplines such as product development, corporate innovation, or change management; industry experience in healthcare, health sciences, or digital innovation (or related area); and demonstrated data analysis skills

Marshfield Clinic Health System offers competitive wages and a full benefits package. To view benefits, visit: https://marshfieldclinic.org/careers/employee-benefits



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