UX Designer

Position Summary:

The Experience Designer will advocate for our end user by using design thinking to help create effective brand experiences. They will work with cross-functional teams to drive strategies and execute experience design to best meet the needs across all channels and touchpoints. The Experience Designer is an integral team member who may lead, work collaboratively, or work independently through each phase of the project with other creatives, business partners, and end users.

Job Duties and Responsibilities:

• Innovation/Transformation – Work directly with creative directors and business partners to establish a vision and turn that vision into a roadmap, understanding exactly who the users are and describing their goals and behaviors. Lead requirements - gathering and ideation sessions with partners to document and translate potential experiences as user flows, customer journeys, pilots, etc. 
• Discovery - Explore current state and opportunities to build the Life Time brand by utilizing user research, analytics, consumer trends, and competitive assessment. Balance addressing the specific needs of a project and how the work should fit into the company ecosystem and our customers’ lives. Create and validate hypotheses with prototype development and iterative testing. 
• Definition - Turn the high-level project scope and vision into an actionable plan through the gathering of business and user requirements, creating high-level user flows, concepts, and testing with users. Ensure consistency across consumer journey and touchpoints. 
• Design/Delivery - Conduct the work and mentor product, technology, and marketing teams in understanding and executing against the experience strategies, project definition and the brand ecosystem. Ensure adherence to project scope and the established patterns and design language. Confidently communicate business requirements, participate in user testing, create wire frames and functional prototypes, and more. 
• Optimization – Work with product, creative and marketing teams to review analytics and user feedback to generate opportunities, enhancements and insights that can drive creative work. 
• Thought Leadership/Subject Matter Expertise - Be an expert in one or more subject areas and own responsibility to establish and drive best practices and education around that subject. Be a champion for new ideas, the Life Time Brand and methodologies around those subjects and processes.

Position Requirements:

• Bachelor’s Degree in a related field and/or equivalent combination of education and experience 
• 3 to 4 years of related design and interactive work experience 
• Strong communicator – able to interview and extract business goals versus prescribed solutions 
• Advocate and mentor other designers and the organization at large on experience design, user-centered design philosophy, and best practices (i.e. patterns, design systems, accessibility) 
• Be expert in the channel(s) you will be designing, including all ancillary skillsets to deliver not just good, but functional design (accessibility, responsive, native mobile, content management systems) 
• Solution-oriented mindset – creative use of technology and alternative approaches. “No” is not in your vocabulary 
• Directly work on or have visibility to numerous programs and projects to ensure excellence in our experiences

Preferred Requirements:

• Additional skills (i.e. visual design, front end development, marketing, quality assurance, SEO, copywriting, business analysis) are nice to have, but may be must have depending on the product team(s) this role supports