UX Research Intern

Milliman

Who We Are

We believe insurance is a fundamental part of society. By delivering the best actuarial technology solutions for life insurers, we are doing our part to help everyone provide for themselves and their loved ones in of the midst of major catastrophe, critical illness, or death and have access to a retirement that they deserve.

Integrate™ is a cloud native actuarial modelling and risk management platform for the life insurance market. We are reinventing how risk is modelled and managed so that our customers can provide products that protect the financial well-being of people everywhere.

We are an agile team working within an entrepreneurial business. We are not just a software vendor -- we provide a full range of actuarial consulting services. We believe this differentiates us in the industry as our software is built in close collaboration with our consultants and in partnership with our customers, which provides us a feedback loop and lean mindset not usually possible in a heavily regulated market.

We believe technology will fundamentally change the way actuaries work in the life insurance industry, making them more efficient, effective, and informed. We built Integrate to help them focus on what they do best: lead with confidence. We are not only changing the way actuaries work, we are changing the way actuarial solutions are built and delivered.

Company Background

Life Technology Solutions (LTS) is a practice within Milliman, one of the largest actuarial consulting firms in the world. Our system, Integrate, is a market-leading application used throughout the life insurance industry for activities such as financial modelling and reporting, business planning and reporting, and insurance product pricing.

Our innovative cloud-hosted product Integrate uses Microsoft Azure for large-scale financial modelling and reporting calculations, making us the leading actuarial Microsoft Azure Partner and one of the largest worldwide users of cloud computing services.

What We Value

  • Our customers and providing them innovative solutions 
  • Team collaboration 
  • Eagerness to learn new skills and technologies

https://us.milliman.com/en/

Position Details

UX Research Intern
Internship
Full-time
10/24/2023
Chicago Illinois
Chicago, IL

Who We Are Looking For

Are you smart, passionate, and looking to affect real change in the industry? Then we are looking for you!

Responsibilities

  • User Research: Conduct user research to understand the needs, pain points, and goals of actuarial professionals using our platforms. This includes planning and executing user interviews, surveys, usability testing, and other research methods. 
  • Data Analysis: Analyze research data to derive insights and actionable recommendations. You will work with both quantitative and qualitative data to identify user trends, preferences, and pain points. 
  • Persona Development: Contribute to the development of user personas that will guide product design and development efforts. Create detailed profiles of typical users to inform design decisions. 
  • Usability Testing: Assist in planning and conducting usability tests, providing input on test plans, and observing users interacting with our software to identify usability issues.
  • Collaboration: Work closely with cross-functional teams, including product managers, designers, and developers, to translate user insights into actionable design recommendations and improvements. 
  • Documentation: Prepare and present research findings and recommendations in a clear and concise manner. Help maintain documentation and knowledge repositories for research findings. 
  • Innovation: Stay up-to-date with industry trends and emerging UX research methodologies, and contribute new ideas to improve our research processes.

Required

  • Currently enrolled in a bachelor's or master's degree program in a related field, such as HCI, Psychology, Human Factors, Design, or a similar discipline. 
  • A strong passion for user-centered design and an interest in SaaS applications. 
  • Excellent communication and interpersonal skills. 
  • Ability to work collaboratively in a team and independently when necessary. 
  • Familiarity with UX research tools and software (e.g., user testing platforms, survey tools, data analysis software). 
  • Interest for technology and shaping the future of the Life Technology Solutions products

Candidates hired into this role will be required to work in-person in the Milliman office in Chicago, IL on a weekly basis, but flexible work arrangements will be considered.

What We Offer 

  • A fun, flexible and collaborative work environment. 
  • Full support and encouragement for a healthy work-life balance. 
  • A team comprised of ground-breaking software professionals, with a passion for excellence. 
  • Equal Opportunity Employer 
  • Benefits 
  • Hands-on experience in user research and design. 
  • Opportunity to work with a collaborative and innovative team. 
  • Mentorship and guidance from experienced professionals. 
  • Exposure to a dynamic industry at the intersection of actuarial science and technology.

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