Vice President, Client Experience

Weber Shandwick

Weber Shandwick is a global in-culture communications agency built to make brave ideas connect with people. The agency is led by world-class strategic and creative thinkers and activators and has won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age’s A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also awarded PR Agency of the Year by Campaign US in 2021, honored as PRovoke’s Global Agency of the Decade in 2020 and PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018. The firm has earned more than 135 Lions at the Cannes Lions International Festival of Creativity, including 36 Lions in 2021 to become the most-awarded PR agency. Weber Shandwick also received Honorable Mention (and the only PR agency) on the Gartner Magic Quadrant for Global Marketing Agencies in 2021. Weber Shandwick is part of the Interpublic Group (NYSE: IPG) and is the anchor agency within The Weber Shandwick Collective – a communications and consulting network built for the convergence of society, media, policy and technology.

Position Details

Vice President, Client Experience
Twin Cities Metro
Minneapolis, MN

What You Will Be Doing:

As a Vice President on our Healthcare team, you will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare practice.

You will be responsible for all aspects of a client relationship and account team. You will supervise major pieces of business with multiple work streams and team members. Other responsibilities include recommending programs and activities, coordinating with clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

You are also engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have both regulated and consumer health experience and a proven track record of managing branded and unbranded campaigns with media and third party partnerships. Additionally, experience with reputation management and crisis communications is a plus, as is experience working with advocacy organizations and stakeholders.

If you are a motivated leader who’s excited about managing talented junior staff members, building strong relationships with clients, and taking your PR career to the next level on a team that’s dynamic, creative, smart & fun, then we want to talk to you!

Additional responsibilities include but are not limited to:

  • Day-to-day client support and counsel 
  • Facilitating integration efforts with other agency partners 
  • Driving communications support around campaigns 
  • Working across internal specialists including media, digital, analytics and creative 
  • Working with senior counselors on strategy

What We Are Looking For:

  • Has deep knowledge of regulated healthcare, ideally including Pharma/Biotech and Medical Devices 
  • Can turn ideas into workable plans 
  • Capacity to convey ownership of assigned projects to junior team members 
  • Can build trusted relationships with clients and external stakeholders (including patients and HCPs) 
  • Can solve conflicts 
  • Can mobilize and motivate teams 
  • Can work independently and as part of a team 
  • Excellent oral and written business communication skills 
  • Aptitude for financial analysis and budget management 
  • Can complete challenging projects within set parameters 
  • Exceptional judgment when working with team members, client contacts and vendors 
  • Commitment and dedication to the agency's success as well as individual career 
  • Can anticipate client and team needs 
  • Attention to detail and quality 
  • Instills confidence with clients and colleagues

Basic Qualifications:

  • At least 7 years’ healthcare public relations/communications experience 
  • BA or BS in Communications or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical 
  • Dental 
  • Vision 
  • 401k (with employer match) 
  • Tuition Reimbursement 
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul 
  • MyDays – Flexible holiday schedules 
  • Short-Term Disability 
  • Paid Employee Family Leave 
  • Family Building Benefit

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