Visitor Services Manager

Grohmann Museum

MSOE is located in the heart of downtown Milwaukee, known for its numerous festivals, beautiful lakefront, ethnic restaurants and cultural activities. In addition to being in a great location, MSOE offers a very competitive compensation package, including paid time off, and 13 paid staff holidays per year. MSOE also offers the following voluntary benefits:

  • Very competitive insurance and compensation package including medical, dental, vision, disability, and life insurance.
  • 403(b) retirement plan with company matching of up to 6% of employee salary and immediate vesting.
  • Education reimbursement for employees.
  • Tuition remission for dependents and spouses of full-time employees.
  • Flexible spending accounts.
  • On-site fitness center (free for employees to use!).
  • Various wellness programs such as on-site flu shots, cholesterol screenings, and more.

Come join our team!

Position Details

Visitor Services Manager
Southeast Wisconsin
Milwaukee, WI

Milwaukee School of Engineering (MSOE) invites applications for a full-time Visitor Services Manager to join our Grohmann Museum team. Working closely with the Museum Director, the Visitor Services Manager will promote a positive visitor experience while operating as the primary front-line representative for the Museum and its functions.

Essential Job Functions:

This individual is responsible for all visitor services functions, including:

  • Admissions desk operation 
  • Organizing/providing Museum tours and docent management 
  • Managing Museum events and university functions 
  • Museum Associate/student staffing and management 
  • Museum Store and supply management and inventory 
  • General Museum accounting: cash counts, deposits, attendance figures 

Other Duties and Responsibilities:

  • Education, outreach, programming, and promotions 
  • Museum facilities maintenance and security 
  • Museum furnishings inventory and management 
  • Staff liaison for custodial and catering functions 
  • Membership processing with database management 
  • Donor relations and all other Museum duties as assigned 

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time


  • 5+ years front-line customer service or security experience required; museum experience desired
  • Demonstrated competence in database management and Microsoft Office fluency 
  • Associates Degree in Administration/Management required; Bachelor’s Degree preferred 

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to speak effectively before others. 
  • Ability to effectively communicate in both written and oral form.

Mathematical Skills:

  • General accounting, cash count, admissions data and banking skills required

Reasoning Ability:

  • Ability to apply commonsense understanding to carry out written or oral instructions.

Physical Demands:

  • Must be extremely mobile to cover Museum gallery tours and events 
  • Ability to lift ~20lbs. for Museum Store stocking and inventory

Work Environment:

  • This job operates in a professional office environment. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, filing cabinets, and fax machines.
  • Work in a fun, educational, dynamic environment in which positive public engagement is essential.
  • Must be willing to flex schedule to accommodate after-hours activities and events.

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